Frequently Asked Questions

Dispensary & Appointments

I’ve never been to your dispensary before, do I need to make an appointment?

Appointments are not required for first time patients, but they can be very helpful in cutting down on wait time for patients. Solevo has multiple licensed pharmacists on staff to help make this as fast as possible, but on some days the wait for walk-in patients will still be very long. Appointments can be made here (

Please note that patients who have had a pharmacist consultation at another state dispensary will still be required to have a consultation with one of our pharmacists. We’re not trying to make your life difficult with this one. We do place a high priority on our patient care and our expert pharmacists want to make sure you’re properly set up to be a Solevo patient.

I’ve already had my initial visit with a pharmacist. Should I make an appointment to come in?

After your first visit with a pharmacist, you are not required to see a pharmacist during subsequent visits. You can simply walk-in during normal business hours and wait for your turn to be escorted to the dispensing area. Although, if you wish to meet with one of our pharmacists after your first visit to discuss your treatment, you may schedule another appointment.

I’ve made an appointment but can no longer make it? Can I cancel the appointment online?

At this time our online system doesn’t support this. We’d appreciate it if you could email us at to let us know, so we can free up your spot for another patient who might be looking.

How long is the wait?

Believe it or not, wait times have gone down since we first opened. With that said, we completely understand that this is a critical question for patients planning a visit. First time patients who are planning to see us should know that there are multiple steps to their visit. Patients will need to fill out our patient intake forms before they can meet with a pharmacist for the first time. Those forms are available at our office or they can be completed in advance by printing the 3 linked forms on this page:

After the intake forms have been completed, first time patients will get in line to meet with a pharmacist. Patients who have made an appointment online at the link above will not wait in this line, and will meet with one of our expert pharmacists at their scheduled time. These pharmacist consultations could be as short as 5 minutes or as long as 20 minutes. We take them very seriously and it’s a priority for our team to make sure that our patients get their questions answered.

Patients who have already met with a pharmacist will then go to the dispensing area to meet with one of our patient care consultants and select their medicine. Please note that there is a strictly regulated limit to the number of patients who can be in the dispensing area at one time. Both first time patients who have already had their pharmacist consultation and returning patients will be in the same line to get in to the dispensing area. We’d like this to be as efficient as possible to cut down on patient wait times, but we also won’t rush patients out. This means there can sometimes be a wait on busy days.

What forms of payment do you accept?

We accept cash and debit cards with a PIN. Our registers can function as mini ATMs for our patients, so the debit cards can be used to take out the appropriate amount of money to pay for the medicine. If you have a credit card that has an associated PIN, we can accept that too.

The issued date on my PA medical marijuana ID card shows a date after my scheduled appointment. Is that a problem?

You won’t be able to meet with one of our pharmacists until the day of your “issued date” on your PA medical marijuana ID card.

Medicine Questions

When will you get your next shipment?

PA dispensaries and suppliers are working to improve the regular flow of medicine. We are working to bring additional grower / suppliers on board as fast as possible and in the short term are always looking for deliveries we can bring in from our current grower. When shipments are scheduled, they always need to go to testing as a final phase so all strains can be approved and labeled. Sometimes a certain strain may not pass, which can change our delivery date and amount of medicine we are receiving. In short, we don’t always know but we are always working to get as much as we can for our patients. Once we have confirmed inventory, we will update the menu on our site (

What wax or other medical product do you have in stock currently?

Please check the menu! (

Why is the high CBD medicine so hard to find?

Currently, the state is experiencing a lack of high CBD medicine due to the Growers/Processors not being ready for the high demand.

CBD is a cannabinoid found in the marijuana plant which is not psychoactive, but has many medicinal benefits that help relieve pain, inflammation, seizures, anxiety, etc.

There are specific strains that have higher CBD percentages such as ACDC, Harlequin, and a few others. These strains are not the easiest plants to grow, and take some time to fully mature allowing higher CBD values. Many of the Growers/Processors wanted to give our patients a wide variety of strains, and tastes, and did not foresee such a large population of patients solely looking for CBD-rich products. At this time, they are doing their best to assess the situation, and change their plan of action into producing more CBD-rich products for our patients. We will, in the future, see ratios such as 4:1, 10:1, and possible 20:1 (CBD:THC), but it may take some time to get there.

What are the percentages that were listed on the menu? Where did they go?

The initial percentages that were listed on the menu were the highest end of the range in terms of the cannabinoid content in each medical product. The most prominent cannabinoids are THC and CBD. However, each specific batch of medicine will have a differing precise level of cannabinoids based on the value that is tested. That precise amount is what shows up on the label, which is often different from the highest end of the range that was listed on the menu.

It was getting a little confusing to have different cannabinoid content percentages on the menu vs. the labels, so we've taken those percentages of the menu. It’s best to look at label of the medicine before finalizing your selection to make sure your questions are answered. I'd also be prepared to see this vary slightly from time to time, depending on the specific tested value of each batch.

What are these terpenes I keep hearing about?

Different strains of cannabis have unique oils. These oils are called terpenes and they each have their own distinctive smell like pine, berry, mint, or citrus. Terpenes are also believed to have different effects on the body. Limonene, for example, is known to elevate mood, while myrcene causes sleepiness.

There are over 100 different terpenes that have been identified in the cannabis plant.

What is RSO (Rick Simpson Oil)?

Rick Simpson was working as an engineer in a Canadian hospital when he fell ill from working around dangerous materials, and was ultimately diagnosed with cancer.

He developed an oil made from cannabis to help with his treatment and he saw positive results. “RSO” refers to this type of oil. It typically has both THC and CBD cannabinoids with a higher concentration of THC.

What is shatter?

Shatter is a type of marijuana concentrate. Like other concentrates, shatter is an extract made from the cannabis plant that has a high concentration of cannabinoids. When it is warm, shatter has a consistency similar to honey. When it is cold, it has a consistency similar to glass and if dropped or tapped, will "shatter" like glass.

What forms of medicine are available?

Medicinal marijuana is delivered to the bloodstream using inhalation, oral, and topical methods of administration. You can read more about these delivery methods here:

Other Questions

Who can get access to a medical marijuana ID card?

Pennsylvania has identified 17 qualifying conditions for patients to have access to medical marijuana. You can read more about those conditions at or at

Will my insurance cover the cost of the medicine?

At this point, there are no insurers that cover medical marijuana under their programs.

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