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Frequently Asked Questions

General Questions

I have a question and need some help. What is the best way to contact Patient Support?

We receive a very high call volume each day. If you need to be called back please leave your Name, Phone Number and reason for calling, and we will get back to you within the business day.

Other than a phone call, there are other way to reach us. You can send an email to our Patient Support team through our Contact Us page. You can always send us a direct message on Facebook, too!

How do you get a medical marijuana card?

Pennsylvania has identified 23 qualifying conditions for patients to have access to medical marijuana. You can read more about those conditions at PA Medical Marijuana or at Approved Medical Conditions.

Do I need to present a physical PA Medical Marijuana ID Card every time I visit a dispensary?

Yes. The PA Department of Health mandates that a Patient or Caregiver cannot enter our Pittsburgh dispensary locations without presenting a physical PA Medical Marijuana ID Card.

The following cannot be used in place of a physical ID Card at MMJ dispensary locations:

  • Photocopies of valid PA Medical Marijuana ID Cards
  • Department of Health ID Card payment receipts
  • Screenshots/printouts of your active PA Medical Marijuana certification. 

You must present your physical PA Medical Marijuana ID Card during each visit to our Pittsburgh dispensaries.

Online Reserve

How long do you hold onto Online Reserve orders?

EXTENDED PICK-UP WINDOWS: Place a reservation today, and we will hold it until the close of the next day. (i.e. If you order on a Monday, your reservation will be held until the stores close on Tuesday.) Please Note: *Daily deals do not carry over to the next day.*

Dispensary Hours

What are your Pittsburgh dispensary hours?

Monday: 9 AM – 8 PM
Tuesday: 9 AM – 8 PM
Wednesday: 9 AM – 8 PM
Thursday: 9 AM – 8 PM
Friday: 9 AM – 8 PM
Saturday: 9 AM – 8 PM
Sunday: 10 AM – 6 PM


Do I need to make an appointment at the MMJ dispensary?

We are not taking appointments at any of our medical marijuana dispensary locations. New and returning patients may simply walk-in. 


Other MMJ Dispensary Questions

What ID do I need to get medical marijuana?

Effective 6/22/2020, PA Patients and Caregivers will only need a valid Patient or Caregiver Medical Marijuana card issued by the state of Pennsylvania. An additional form of identification is no longer required in order to be in compliance with state regulations.

PA Department of Health Visitor Policy

Medical Marijuana ID cards are required for patients and caregivers to enter our Pittsburgh dispensary facilities. 

  • Adult visitors without a valid PA Medical Marijuana Card (including Patients or Caregivers) are not permitted in the facility. 
  • Non-patient children under the age of 18 are permitted as visitors provided they are accompanied by a parent or guardian who possess a valid PA Medical Marijuana Card. 
  • Please present your valid ID at the front desk upon entering the facility. 

Essential visitors, limited to contractors or vendors requiring access to provide services to the facility, are permitted entry with a valid Driver’s License or ID. 

  • Please sign in upon entering the facility and sign out upon exiting the facility in the visitor log. 

What forms of payment do you accept at your medical marijuana dispensaries?

We accept cash and debit cards with a PIN. Our registers can function as mini ATMs for our patients, so the debit cards can be used to take out the appropriate amount of money to pay for the medicine. If you have a credit card that has an associated PIN, we can accept that too.

PIN transactions have a fee of $3.00 for processing.

We cannot accept checks.

What is the difference between a pharmacist and a Patient Care Consultant?

Think of the pharmacists as certified planners who work with our MMJ patients to develop individualized care plans and Patient Care Consultants as highly educated medical marijuana experts who advise on, and execute the final purchase in the dispensing area. Unlike Patient Care Consultants, pharmacists do not have access to the dispensing area where medical products are sold.

Our staff pharmacists are highly trained and are licensed by the state.

When are the last patients accepted in to the dispensary at the end of the day?

All first-time MMJ patients need to arrive at the dispensary with enough time so that their initial consultation begins at least 45 minutes prior to closing time at our medical marijuana dispensaries. This will allow enough time for a thorough conversation with one of our staff pharmacists and will leave enough time to visit the dispensing area with one of our Patient Care Consultants.

Returning MMJ patients should plan to be at the dispensary at least 30 minutes prior to closing time. There is a detailed process that our team follows to maintain accurate records and stay in compliance with all state regulations. This means that even the Fast Track checkout process isn’t as simple as a normal retail transaction. On especially busy days at our MMJ dispensaries with a long wait, returning patients should plan to arrive as much as 60 minutes before closing. We will update estimated waiting times on our menu.

As additional local Pittsburgh dispensaries open we believe that we’ll see wait times come down.

Do you offer a Veterans Special at the dispensary?

Veterans receive 20% off their purchase at our Squirrel Hill, Washington and Zelienople dispensaries. We just ask for a VA card or other form of identification. If you’re a veteran and have a medical marijuana caregiver who purchases on your behalf, please provide your caregiver with your ID and we’ll honor the discount on those purchases.

Should you happen to be a veteran and a caregiver, the discount applies to purchases for your care but not for any other individuals that you may be purchasing for.

Our programs and specials help make relief more affordable. Learn more about our every day Ways to Save.

Is smoking allowed at Trulieve?

The Trulieve locations are no smoking campuses within a certain distance of our facilities. At Trulieve, we have patients in our dispensaries with conditions such as COPD or who have to carry oxygen. For these patients, smoking can be dangerous and even life threatening, and patient safety and care is our top priority. To protect the well-being of everyone at Solevo, we ask that patients follow the guidelines listed on our “No Smoking” signs located outside of our locations, which direct patients to not smoke within 25 feet of the signs.

Are animals allowed in your facilities?

At Trulieve, animals are only allowed in our locations if they are service animals who are required with patient care. All patients who bring their service animals in must also bring the proper documentation to show for it. All other animals will not be allowed in our facilities, and we ask that patients leave their pets at home who are not service animals.

Medicine Questions

Will my insurance cover the cost of the medicine?

At this point, there are no insurers that cover medical marijuana under their programs.

When will you get your next shipment of medical marijuana?

PA dispensaries and suppliers are working to improve the regular flow of medicine. We are working to bring additional grower / suppliers on board as fast as possible and in the short term are always looking for deliveries we can bring in from our current growers. When shipments are scheduled, they always need to go to testing as a final phase so all strains can be approved and labeled. Sometimes a certain strain may not pass, which can change our delivery date and amount of medicine we are receiving. In short, we don’t always know but we are always working to get as much as we can for our patients. Once we have confirmed inventory, we will update our online menus.

How much can I purchase?

Effective 6/1/2021, the daily purchase limits for dry leaf medicine have increased:

    • Daily purchase limit for Dry Leaf medicine: 56 grams
    • Monthly purchase limit for Dry Leaf medicine: 4 oz

    Which medical marijuana growers are available?

    Trulieve PA dispensaries carry medical products from PA growers like Calypso, FARMACEUTICALRX, Cresco, Standard Farms, Terrapin, GTI, Moxie by PurePenn, Liberty, Ilera, Vireo Health, Grassroots, and Prime Wellness.

    Why is high CBD medicine often hard to find?

    CBD is a cannabinoid found in the marijuana plant which is not psychoactive, but has many medicinal benefits that help relieve pain, inflammation, seizures, anxiety, etc.

    There are specific strains that have higher CBD percentages such as ACDC, Harlequin, and a few others. These strains are not the easiest plants to grow, and take some time to fully mature allowing higher CBD values.

    When the PA medical marijuana program initially launched, the state experienced a lack of high CBD medicine due to the Growers/Processors not being ready for the high demand. Many of the Growers/Processors wanted to give our patients a wide variety of strains, and tastes, and did not foresee such a large population of patients solely looking for CBD-rich products. Since that time, more CBD-rich products have become available for our patients. We currently have products with CBD to THC ratios as high as 19:1 like the Vireo Indigo 19:1 tincture.

    What are the percentages that are listed on the menu?

    The percentages listed on the menu detail the potential cannabinoid content in each medical product. The most prominent cannabinoids are THC and CBD.

    Please note: each specific batch of medicine will have a differing precise level of cannabinoids based on the value that is tested. That precise amount from each tested batch is what shows up on the label of the product, and this can be slightly different from the numbers that are listed on the menu.

    What are these terpenes I keep hearing about?

    Different strains of cannabis have unique oils. These oils are called terpenes and they each have their own distinctive smell like pine, berry, mint, or citrus. Terpenes are also believed to have different effects on the body. Limonene, for example, is known to elevate mood, while myrcene causes sleepiness.

    There are over 100 different terpenes that have been identified in the cannabis plant. Read on for more on terpenes if you are interested.

    Return Policy

    I have a faulty cartridge or other defective product purchased at Trulieve. What is your policy on exchanges or refunds?

    Items can be returned (or exchanged) if the original packaging is brought in with the accessory or remaining medicine. Returns must be made at the dispensary location at which it was purchased.

    Pittsburgh Dispensary Locations

    How Can I Find A Medical Marijuana Dispensary Near Me?

    Trulieve PA has three medical marijuana dispensary locations in the Greater Pittsburgh area, serving medical marijuana patients in Allegheny, Butler, and Washington Counties out of the following dispensaries:

    Pittsburgh Dispensary – Located in Squirrel Hill

    Zelienople Dispensary – Located on N. Perry Highway

    Washington Dispensary – Located near Route 19 South

    View all Trulieve PA locations here.

    Have more questions about our Pittsburgh area medical marijuana dispensaries?
    Contact Us today!