Frequently Asked Questions

Dispensary Hours and Appointments

Important COVID 19 Appointment and Hours Updates

Effective 3/30/20, all dispensary locations will be open from 10:00 AM - 4:00 PM Monday through Saturday. These hours are temporary and subject to change.

Effective 3/20/20, we have eliminated all appointments until further notice.

Effective 3/20/20, no more than 10 patients will be allowed in a dispensary at any one time. Please be safe and maintain proper distancing in line.

I’ve never been to your dispensary before, do I need to make an appointment?

Appointments for one of our pharmacists are not required, but they are available at our Squirrel Hill location (pharmacist visits at Cranberry are available by walk-in only). We have multiple licensed pharmacists on staff to help make this as fast as possible, but on some days the wait for walk-in patients may be long. Appointments can be made here (  Please note that if you have had a pharmacist consultation at one Solevo location, you are not required to have another pharmacist consultation at any other Solevo location.

Please also note that patients who have had a pharmacist consultation at another state dispensary will still be required to have a consultation with one of our pharmacists at Solevo. The reasoning for this is because we place a high priority on our patient care, and our expert pharmacists want to make sure you’re properly set up to be a Solevo patient specifically. 

What are your hours?

Effective 3/30/20, all dispensary locations will be open from 10:00 AM - 4:00 PM Monday through Saturday. These hours are temporary and subject to change.

The Squirrel Hill dispensary is open 6 days a week.

Sunday: Closed

Monday: 10:00 - 6:00

Tuesday: 10:00 - 6:00

Wednesday: 10:00 - 7:00*

Thursday: 10:00 - 6:00

Friday: 10:00 - 6:00

Saturday: 10:00 - 4:00

Please note that all first-time patients should arrive at least 45 minutes prior to closing time to allow for a complete and compliant purchase. 


The Cranberry Township dispensary is open 6 days a week.

Sunday: Closed

Monday: 10:00 - 6:00

Tuesday: 10:00 - 6:00

Wednesday: 10:00 - 6:00

Thursday: 10:00 - 6:00

Friday: 10:00 - 6:00

Saturday: 10:00 - 4:00

Please note that all first-time patients should arrive at least 45 minutes prior to closing time to allow for a complete and compliant purchase. 


The Washington dispensary is open 6 days a week.

Sunday: Closed

Monday: 10:00 - 6:00

Tuesday: 10:00 - 6:00

Wednesday: 10:00 - 6:00

Thursday: 10:00 - 6:00

Friday: 10:00 - 6:00

Saturday: 10:00 - 4:00

Please note that all first-time patients should arrive at least 45 minutes prior to closing time to allow for a complete and compliant purchase. 

I’ve already had my initial visit with a pharmacist. Should I make an appointment to come in?

After your first visit with a pharmacist, you are not required to see a pharmacist during subsequent visits. You can simply walk-in during normal business hours and wait for your turn to be escorted to the dispensing area. Although, if you wish to meet with one of our pharmacists after your first visit to discuss your treatment, you may schedule another appointment.

I’ve made an appointment but can no longer make it? Can I cancel the appointment online?

At this time our online system doesn’t support this. We’d appreciate it if you could email us at [email protected] to let us know, so we can free up your spot for another patient who might be looking.

Other Dispensary Questions

What ID do I need?

The only people who can make a purchase at a Solevo Wellness dispensary are PA residents who are medical marijuana patients or caregivers.

Patients and caregivers must carry a valid PA Medical Marijuana card that has been issued by the state. We use this card to sync all purchases with the state required inventory and purchase control system.

In addition to the valid PA Medical Marijuana card, one additional form of identification is required in order to be in compliance with state regulations. 

  1. A valid Pennsylvania ID
  2. An invalid Pennsylvania ID with 15 day temporary ID.
  3. An invalid Pennsylvania Driver’s License and 15 day temporary ID.
  4. A valid US Passport and proof of Pennsylvania residency. 
  5. A valid U.S. Armed Forces Common Access Card and proof of Pennsylvania residency.
  6. A valid Pennsylvania Photo Exempt ID with valid US Passport.
  7. A valid Pennsylvania Photo Exempt Driver’s License with valid US Passport.

Here are the valid documents (stated by the DMV of PA) that can be used to proof residency for items 4 or 5 in the list above.

  • Lease Agreements
  • Tax Records
  • Mortgage Documents
  • Current Weapons Permit
  • Current Utility Bills (water, gas, electric, cable, phone, etc.)
  • W-2 Form

How long is the wait?

We understand that this is a critical question for patients planning a visit. First time patients who are planning to see us should know that there are multiple steps to their visit. Patients will need to fill out our patient intake forms before they can meet with a pharmacist for the first time. Those forms are available at our office or they can be completed in advance by printing the 3 linked forms on this page:

After the intake forms have been completed, first time patients will get in line to meet with a pharmacist. Patients who have made an appointment online (Squirrel Hill location only) at the link above will not wait in this line, and will meet with one of our expert pharmacists at their scheduled time. These pharmacist consultations could be as short as 5 minutes or as long as 20 minutes. We take them very seriously and it’s a priority for our team to make sure that our patients get their questions answered.

Patients who have already met with a pharmacist will then go to the dispensing area to meet with one of our patient care consultants and select their medicine. Please note that there is a strictly regulated limit to the number of patients who can be in the dispensing area at one time. Both first time patients who have already had their pharmacist consultation and returning patients will be in the same line to get in to the dispensing area. We’d like this to be as efficient as possible to cut down on patient wait times, but we also won’t rush patients out. This means there can sometimes be a wait on busy days.

PA Department of Health Visitor Policy

Medical Marijuana ID cards are required for patients and caregivers to enter our facilities. 

  • Adult visitors without a valid PA Medical Marijuana Card (including Patients or Caregivers) are not permitted in the facility. 
  • Non-patient children under the age of 18 are permitted as visitors provided they are accompanied by a parent or guardian who possess a valid PA Medical Marijuana Card. 
  • Please present your valid ID at the front desk upon entering the facility. 


Essential visitors, limited to contractors or vendors requiring access to provide services to the facility, are permitted entry with a valid Driver's License or ID. 

  • Please sign in upon entering the facility and sign out upon exiting the facility in the visitor log. 

Do you hold products for patients?

We don’t hold any medicine for patients. We're not trying to cause difficulty there, but we’ve found it to be the most fair way to manage things for patients.

We don’t want a situation where one of our patients on site can’t get the medicine that he or she wants because it’s being held. We’ve actually had a situation like that in the past, when a patient was told a product wasn’t available only to see another patients walk in and get a product that he had requested to be held. It was understandably a frustrating situation, and this policy is our best attempt to be as fair as possible.

What forms of payment do you accept?

We accept cash, check, and debit cards with a PIN. Our registers can function as mini ATMs for our patients, so the debit cards can be used to take out the appropriate amount of money to pay for the medicine. If you have a credit card that has an associated PIN, we can accept that too.

PIN transactions have a fee of $3.25 for processing.

Can I purchase medicine prior to the "Issued" date on my PA medical marijuana Patient ID card or my PA medical marijuana Caregiver ID card?

No. The PA Department of Health mandates that a Patient or Caregiver cannot purchase medicine prior to the Issued date on their respective medical marijuana ID cards.

What is the difference between a pharmacist and a Patient Care Consultant?

Think of the pharmacists as certified planners who work with our patients to develop individualized  care plans and Patient Care Consultants as highly educated medical marijuana expert who advise on, and execute the final purchase in the dispensing area. Unlike Patient Care Consultants, pharmacists do not have access to the dispensing area where medical products are sold.

First time patients are required to meet with a pharmacist before purchasing medical products from Solevo Wellness. Our staff pharmacists are highly trained and are licensed by the state. After this initial consultation where an individualized treatment plan is developed, patients are no longer required to meet with our pharmacists.

The objective is for our group of experts to function as a team equipped to best help patients with their specific situations.

When are the last patients accepted in to the dispensary at the end of the day?

All first-time patients need to arrive with enough time so that their initial consultation begins at least 45 minutes prior to closing time. This will allow enough time for a thorough conversation with one of our staff pharmacists and will leave enough time to visit the dispensing area with one of our Patient Care Consultants.

Returning patients should plan to be at the dispensary at least 30 minutes prior to closing time. There is a detailed process that our team follows to maintain accurate records and stay in compliance with all state regulations. This means that even the Fast Track checkout process isn't as simple as a normal retail transaction. On especially busy days with a long wait, returning patients should plan to arrive as much as 60 minutes before closing. We will update estimated waiting times on our menu.

As additional local dispensaries open we believe that we'll see wait times come down.

Do you offer a Veterans discount at the dispensary?

We do. Veterans receive 10% off their purchase at our dispensaries. We just ask for a VA card or other form of identification. If you're a veteran and have a medical marijuana caregiver who purchases on your behalf, please provide your caregiver with your ID and we'll honor the discount on those purchases.

Should you happen to be a veteran and a caregiver, the discount applies to purchases for your care but not for any other individuals that you may be purchasing for.

We also offer a 10% discount for patients who are in our Pediatric program.

Is smoking allowed at Solevo?

All Solevo locations are no smoking campuses within a certain distance of our facilities. At Solevo Wellness, we have patients in our dispensaries with conditions such as COPD or who have to carry oxygen. For these patients, smoking can be dangerous and even life threatening, and patient safety and care is our top priority. To protect the well-being of everyone at Solevo, we ask that patients follow the guidelines listed on our “No Smoking” signs located outside of our locations, which direct patients to not smoke within 25 feet of the signs.

Are animals allowed in your facilities?

At Solevo Wellness, animals are only allowed in our locations if they are service animals who are required with patient care. All patients who bring their service animals in must also bring the proper documentation to show for it. All other animals will not be allowed in our facilities, and we ask that patients leave their pets at home who are not service animals.

Medicine Questions

When will you get your next shipment?

PA dispensaries and suppliers are working to improve the regular flow of medicine. We are working to bring additional grower / suppliers on board as fast as possible and in the short term are always looking for deliveries we can bring in from our current growers. When shipments are scheduled, they always need to go to testing as a final phase so all strains can be approved and labeled. Sometimes a certain strain may not pass, which can change our delivery date and amount of medicine we are receiving. In short, we don’t always know but we are always working to get as much as we can for our patients. Once we have confirmed inventory, we will update the menu on our site (

Beginning in the summer of 2019, dry leaf medical marijuana has been especially challenging because new dispensaries opened across the state without new growers yet shipping their inventory. You can read more about this temporary dry leaf shortage, and we are anticipating this situation resolving itself once those new growers start shipping.

What wax or other medical product do you have in stock currently?

Please check the menu! (

How much can I purchase?

Effective 2/15/2019, the daily purchase limits for non-dry leaf and dry leaf medicine have increased. This change applies to all Solevo locations:

  • Patients can purchase up to 14 non-dry leaf items per day.
  • Patients can purchase up to 21 grams of dry leaf per day.

There is a maximum of 4 oz that can be purchased each month.

What is the difference between a pen and a cartridge?

A pen is comprised of both a battery and a cartridge. In other words:

Cartridge + Battery = Pen

Under the pens & cartridges section of our menu, anything already listed with a battery is a pen. If a battery is not listed with the product, the cartridge is sold by itself. In this case, an additional battery would need to be purchased, and we have a selection of batteries available for purchase at our dispensary.

Which medical marijuana growers are available?

Solevo dispensaries carry medical products from PA growers like Calypso, FARMACEUTICALRX, Cresco, Standard Farms, Terrapin, GTI, Moxie by PurePenn, Liberty, Ilera, Vireo Health, Grassroots, and Prime Wellness.

Why is high CBD medicine often hard to find?

CBD is a cannabinoid found in the marijuana plant which is not psychoactive, but has many medicinal benefits that help relieve pain, inflammation, seizures, anxiety, etc.

There are specific strains that have higher CBD percentages such as ACDC, Harlequin, and a few others. These strains are not the easiest plants to grow, and take some time to fully mature allowing higher CBD values.

When the PA medical marijuana program initially launched, the state experienced a lack of high CBD medicine due to the Growers/Processors not being ready for the high demand. Many of the Growers/Processors wanted to give our patients a wide variety of strains, and tastes, and did not foresee such a large population of patients solely looking for CBD-rich products. Since that time, more CBD-rich products have become available for our patients. We currently have products with CBD to THC ratios as high as 19:1 like the Vireo Indigo 19:1 tincture.

What are the percentages that are listed on the menu?

The percentages listed on the menu detail the potential cannabinoid content in each medical product. The most prominent cannabinoids are THC and CBD.

Please note: each specific batch of medicine will have a differing precise level of cannabinoids based on the value that is tested. That precise amount from each tested batch is what shows up on the label of the product, and this can be slightly different from the numbers that are listed on the menu.

What are these terpenes I keep hearing about?

Different strains of cannabis have unique oils. These oils are called terpenes and they each have their own distinctive smell like pine, berry, mint, or citrus. Terpenes are also believed to have different effects on the body. Limonene, for example, is known to elevate mood, while myrcene causes sleepiness.

There are over 100 different terpenes that have been identified in the cannabis plant. Read on for more on terpenes if you are interested.

What is RSO (Rick Simpson Oil)?

Rick Simpson was working as an engineer in a Canadian hospital when he fell ill from working around dangerous materials, and was ultimately diagnosed with cancer.

He developed an oil made from cannabis to help with his treatment and he saw positive results. “RSO” refers to this type of oil. It typically has both THC and CBD cannabinoids with a higher concentration of THC.

What is shatter?

Shatter is a type of marijuana concentrate. Like other concentrates, shatter is an extract made from the cannabis plant that has a high concentration of cannabinoids. When it is warm, shatter has a consistency similar to honey. When it is cold, it has a consistency similar to glass and if dropped or tapped, will "shatter" like glass.

What forms of medicine are available?

Medical marijuana is delivered to the bloodstream using inhalation, oral, and topical methods of administration. You can read more about these delivery methods here:

Return Policy

I have a faulty cartridge or other defective product purchased at Solevo. What is your policy on exchanges or refunds?

In order for us to issue an exchange or full refund, you must first get approval from the grower. Email the grower explaining the defective product and CC [email protected] so we can follow along.

You can find the grower's contact here or message us on Facebook!

Once you receive the approval from the grower, please bring the leaky or otherwise defective medical product with remaining medicine in it, the approval from the grower (a screenshot is fine), the original packaging and the original receipt back to our dispensary at your earliest convenience so that our team can issue an exchange or give you a full refund.

All returns of defective products must take place within 30 days of purchase. Thank you!

I bought a product and it’s not working as I had wanted. Can I exchange it?

In short, no. A situation like this would not be covered under our return policy.

Treating with medical marijuana can at times be an iterative process as the best approach is found. It’s one of the main reasons we’re such big fans of journaling to keep tabs on what is working best! Our return policy applies to leaky or otherwise defective medical products with remaining medicine in the container or package.

If there is nothing “wrong” with the product, but you have another reason you’d like to return it, that situation falls outside of our return policy. In that case, you are welcome to connect with the grower who produced the product. You can find contact information for all of our PA medical marijuana growers on the site.

Please explain the situation and why you’d like to return the product. Please also cc [email protected] on your note. If the grower consents to a return, please bring a copy of that printed confirmation with you to one of our dispensaries for an exchange or return within 30 days of purchase, along with the receipt and the original packaging.

Other Questions

Who can get access to a medical marijuana ID card?

Pennsylvania has identified 23 qualifying conditions for patients to have access to medical marijuana. You can read more about those conditions at or at

Will my insurance cover the cost of the medicine?

At this point, there are no insurers that cover medical marijuana under their programs.

I've called you guys a few times. Why aren't you answering?

We admit it: connecting with us by phone is a challenge to say the least. We can get a couple hundred calls a day and it's been hard to keep up with the call volume. For now, the best way to get in touch with us is to send us a message through our Facebook page or email us at [email protected]. We have a team of people who help monitor the Facebook inbox during business hours and that is typically the fastest way to communicate with us. Just hit the blue "Send Message" button to start the conversation.