Solevo Greensburg opening December 20! More info

Frequently Asked Questions

Dispensary & Appointments

I’ve never been to your dispensary before, do I need to make an appointment?

Appointments are not required for first time patients, but they can be very helpful in cutting down on wait time for patients. Solevo has multiple licensed pharmacists on staff to help make this as fast as possible, but on some days the wait for walk-in patients will still be very long. Appointments can be made here (https://www.solevowellness.com/appointments/).

Please note that patients who have had a pharmacist consultation at another state dispensary will still be required to have a consultation with one of our pharmacists. We’re not trying to make your life difficult with this one. We do place a high priority on our patient care and our expert pharmacists want to make sure you’re properly set up to be a Solevo patient.

What are your hours?

The Squirrel Hill dispensary is open 6 days a week.

Sunday: Closed

Monday: 10:00 - 6:00

Tuesday: 10:00 - 6:00

Wednesday: 10:00 - 7:00*

Thursday: 10:00 - 6:00

Friday: 10:00 - 6:00

Saturday: 10:00 - 4:00

*Beginning Wednesday, 11/21 evening hours will end at 7:00 PM. This is because almost no evening hour patients have been arriving at 7:00 PM or later. Scheduled pharmacist appointments will not be available during evening hours.

Please note that all returning patients should arrive at least 30 minutes prior to closing time to allow for a complete and compliant purchase. Visits for first time patients will take longer. Additional details below in FAQ.

 

The Cranberry Township dispensary is open 5 days a week, beginning Tuesday, 11/20.

Sunday: Closed

Monday: Closed

Tuesday: 10:00 - 6:00

Wednesday: 10:00 - 6:00

Thursday: 10:00 - 6:00

Friday: 10:00 - 6:00

Saturday: 10:00 - 4:00

I’ve already had my initial visit with a pharmacist. Should I make an appointment to come in?

After your first visit with a pharmacist, you are not required to see a pharmacist during subsequent visits. You can simply walk-in during normal business hours and wait for your turn to be escorted to the dispensing area. Although, if you wish to meet with one of our pharmacists after your first visit to discuss your treatment, you may schedule another appointment.

I’ve made an appointment but can no longer make it? Can I cancel the appointment online?

At this time our online system doesn’t support this. We’d appreciate it if you could email us at appointments@solevowellness.com to let us know, so we can free up your spot for another patient who might be looking.

How long is the wait?

Believe it or not, wait times have gone down since we first opened. With that said, we completely understand that this is a critical question for patients planning a visit. First time patients who are planning to see us should know that there are multiple steps to their visit. Patients will need to fill out our patient intake forms before they can meet with a pharmacist for the first time. Those forms are available at our office or they can be completed in advance by printing the 3 linked forms on this page: https://www.solevowellness.com/appointments/

After the intake forms have been completed, first time patients will get in line to meet with a pharmacist. Patients who have made an appointment online at the link above will not wait in this line, and will meet with one of our expert pharmacists at their scheduled time. These pharmacist consultations could be as short as 5 minutes or as long as 20 minutes. We take them very seriously and it’s a priority for our team to make sure that our patients get their questions answered.

Patients who have already met with a pharmacist will then go to the dispensing area to meet with one of our patient care consultants and select their medicine. Please note that there is a strictly regulated limit to the number of patients who can be in the dispensing area at one time. Both first time patients who have already had their pharmacist consultation and returning patients will be in the same line to get in to the dispensing area. We’d like this to be as efficient as possible to cut down on patient wait times, but we also won’t rush patients out. This means there can sometimes be a wait on busy days.

What is the Fast Track dispensary line?

The Fast Track is designed to help speed things up for experienced patients that know precisely what medical products they need and don’t need to discuss their purchase with a Patient Care Consultant.

Patients that choose to join the Fast Track line review the menu in advance of entering the dispensing area and determine the medical product or products they want to purchase. This allows their order to be assembled prior to the patient entering the dispensing area to complete the transaction. Please note that due to ongoing sales, patients need to also determine an appropriate back-up selection for each item on their list. If necessary due to an item selling out, the Fast Track cashier will use any back-up selections to complete the order. If no back-up item is indicated, the order will only be filled with products that are available in stock.

Can I bring my family members to my appointment with me?

We welcome all patients with valid medical marijuana ID cards or caregivers with valid caregiver certifications to visit our dispensary. We understand that some of our patients have friends and family members that they’d like to bring, but we’d ask that you leave them at home for any situation that is not an emergency. If you do require a friend or family member’s assistance for transportation, please find a seat in our training room to the left of our front desk.

This policy is both because we want to be fully compliant with state laws and because seating in the waiting room can become tight on busy days.

What forms of payment do you accept?

We accept cash, check, and debit cards with a PIN. Our registers can function as mini ATMs for our patients, so the debit cards can be used to take out the appropriate amount of money to pay for the medicine. If you have a credit card that has an associated PIN, we can accept that too.

PIN transactions have a fee of $3.25 for processing.

The issued date on my PA medical marijuana ID card shows a date after my scheduled appointment. Is that a problem?

You won’t be able to meet with one of our pharmacists until the day of your “issued date” on your PA medical marijuana ID card.

What is the difference between a pharmacist and a Patient Care Consultant?

Think of the pharmacists as certified planners who work with our patients to develop individualized  care plans and Patient Care Consultants as highly educated medical marijuana expert who advise on, and execute the final purchase in the dispensing area. Unlike Patient Care Consultants, pharmacists do not have access to the dispensing area where medical products are sold.

First time patients are required to meet with a pharmacist before purchasing medical products from Solevo Wellness. Our staff pharmacists are highly trained and are licensed by the state. After this initial consultation where an individualized treatment plan is developed, patients are no longer required to meet with our pharmacists.

The objective is for our group of experts to function as a team equipped to best help patients with their specific situations.

When are the last patients accepted in to the dispensary at the end of the day?

All first-time patients need to arrive with enough time so that their initial consultation begins at least 45 minutes prior to closing time. This will allow enough time for a thorough conversation with one of our staff pharmacists and will leave enough time to visit the dispensing area with one of our Patient Care Consultants.

Returning patients should plan to be at the dispensary at least 30 minutes prior to closing time. There is a detailed process that our team follows to maintain accurate records and stay in compliance with all state regulations. This means that even the Fast Track checkout process isn't as simple as a normal retail transaction. On especially busy days with a long wait, returning patients should plan to arrive as much as 60 minutes before closing. We will update estimated waiting times on our menu.

As additional local dispensaries open we believe that we'll see wait times come down.

Medicine Questions

When will you get your next shipment?

PA dispensaries and suppliers are working to improve the regular flow of medicine. We are working to bring additional grower / suppliers on board as fast as possible and in the short term are always looking for deliveries we can bring in from our current grower. When shipments are scheduled, they always need to go to testing as a final phase so all strains can be approved and labeled. Sometimes a certain strain may not pass, which can change our delivery date and amount of medicine we are receiving. In short, we don’t always know but we are always working to get as much as we can for our patients. Once we have confirmed inventory, we will update the menu on our site (https://www.solevowellness.com/menu/).

What wax or other medical product do you have in stock currently?

Please check the menu! (https://www.solevowellness.com/menu/).

How much dry leaf can I purchase?

We currently have a 14 g max daily purchase amount for dry leaf. This is our own limit to help us stay in stock for all of our patients. This may be increased (or lifted completely) in the future as stock levels continue to increase.

We also have a 2 oz total monthly purchase limit.

What is the difference between a pen and a cartridge?

A pen is comprised of both a battery and a cartridge. In other words:

Cartridge + Battery = Pen

Under the pens & cartridges section of our menu, anything already listed with a battery is a pen. If a battery is not listed with the product, the cartridge is sold by itself. In this case, an additional battery would need to be purchased, and we have a selection of batteries available for purchase at our dispensary.

Which medical marijuana growers are available?

Solevo dispensaries carry medical products from PA growers like Cresco, Standard Farms, Terrapin, GTI, Moxie by PurePenn, Liberty, and Prime Wellness.

Why is the high CBD medicine so hard to find?

CBD is a cannabinoid found in the marijuana plant which is not psychoactive, but has many medicinal benefits that help relieve pain, inflammation, seizures, anxiety, etc.

There are specific strains that have higher CBD percentages such as ACDC, Harlequin, and a few others. These strains are not the easiest plants to grow, and take some time to fully mature allowing higher CBD values.

When the PA medical marijuana program initially launched, the state experienced a lack of high CBD medicine due to the Growers/Processors not being ready for the high demand. Many of the Growers/Processors wanted to give our patients a wide variety of strains, and tastes, and did not foresee such a large population of patients solely looking for CBD-rich products. Since that time, more CBD-rich products have become available for our patients. We currently have products with CBD to THC ratios as high as 10:1, and could possibly 20:1 (CBD:THC) products in the future.

What are the percentages that are listed on the menu?

The percentages listed on the menu detail the potential cannabinoid content in each medical product. The most prominent cannabinoids are THC and CBD.

Please note: each specific batch of medicine will have a differing precise level of cannabinoids based on the value that is tested. That precise amount from each tested batch is what shows up on the label of the product, and this can be slightly different from the numbers that are listed on the menu.

What are these terpenes I keep hearing about?

Different strains of cannabis have unique oils. These oils are called terpenes and they each have their own distinctive smell like pine, berry, mint, or citrus. Terpenes are also believed to have different effects on the body. Limonene, for example, is known to elevate mood, while myrcene causes sleepiness.

There are over 100 different terpenes that have been identified in the cannabis plant.

What is RSO (Rick Simpson Oil)?

Rick Simpson was working as an engineer in a Canadian hospital when he fell ill from working around dangerous materials, and was ultimately diagnosed with cancer.

He developed an oil made from cannabis to help with his treatment and he saw positive results. “RSO” refers to this type of oil. It typically has both THC and CBD cannabinoids with a higher concentration of THC.

What is shatter?

Shatter is a type of marijuana concentrate. Like other concentrates, shatter is an extract made from the cannabis plant that has a high concentration of cannabinoids. When it is warm, shatter has a consistency similar to honey. When it is cold, it has a consistency similar to glass and if dropped or tapped, will "shatter" like glass.

What forms of medicine are available?

Medicinal marijuana is delivered to the bloodstream using inhalation, oral, and topical methods of administration. You can read more about these delivery methods here: https://www.solevowellness.com/medical-marijuana-info/pa-medical-marijuana/

The medicine I purchased is leaking and not usable. What do I do?

If you have a leaky or otherwise malfunctioning medical product with remaining medicine in it, we'd like for you to bring the product back to our dispensary at your earliest convenience so we can issue an exchange or refund.

Before you head in, we also ask that you send an email the grower of the defective product (grower email addresses are on our medical marijuana grower pages), and copy info@solevowellness.com. Please briefly explain the issue you experienced and state that you are returning it to our dispensary for an exchange or refund. This helps promote visibility to issues that growers should be aware of, and also helps keep our whole Solevo team in the loop.

Other Questions

Who can get access to a medical marijuana ID card?

Pennsylvania has identified 21 qualifying conditions for patients to have access to medical marijuana. You can read more about those conditions at https://www.solevowellness.com/medical-marijuana-info/pa-medical-marijuana/ or at https://www.solevowellness.com/medical-marijuana-info/approved-medical-conditions/.

Will my insurance cover the cost of the medicine?

At this point, there are no insurers that cover medical marijuana under their programs.

I've called you guys a few times. Why aren't you answering?

We admit it: connecting with us by phone is a challenge to say the least. We can get a couple hundred calls a day and it's been hard to keep up with the call volume. For now, the best way to get in touch with us is to send us a message through our Facebook page or email us at info@solevowellness.com. We have a team of people who help monitor the Facebook inbox during business hours and that is typically the fastest way to communicate with us. Just hit the blue "Send Message" button to start the conversation.


©2018 Solevo Wellness