Appointments are not required for first time patients, but they can be very helpful in cutting down on wait time for patients. Solevo has multiple licensed pharmacists on staff to help make this as fast as possible, but on some days the wait for walk-in patients will still be very long. Appointments can be made here (https://www.solevowellness.com/appointments/).
Please note that patients who have had a pharmacist consultation at another state dispensary will still be required to have a consultation with one of our pharmacists. We’re not trying to make your life difficult with this one. We do place a high priority on our patient care and our expert pharmacists want to make sure you’re properly set up to be a Solevo patient.
The dispensary is open 6 days a week.
Sunday: Closed
Monday: 10:00 - 6:00
Tuesday: 10:00 - 6:00
Wednesday: 10:00 - 8:00*
Thursday: 10:00 - 6:00
Friday: 10:00 - 6:00
Saturday: 10:00 - 4:00
*Beginning Wednesday, 8/22 we will have evening hours available on Wednesdays. Scheduled pharmacist appointments will not be available during evening hours.
Please note that all returning patients should arrive at least 30 minutes prior to closing time to allow for a complete and compliant purchase. Visits for first time patients will take longer. Additional details below in FAQ.
After your first visit with a pharmacist, you are not required to see a pharmacist during subsequent visits. You can simply walk-in during normal business hours and wait for your turn to be escorted to the dispensing area. Although, if you wish to meet with one of our pharmacists after your first visit to discuss your treatment, you may schedule another appointment.
At this time our online system doesn’t support this. We’d appreciate it if you could email us at appointments@solevowellness.com to let us know, so we can free up your spot for another patient who might be looking.
Believe it or not, wait times have gone down since we first opened. With that said, we completely understand that this is a critical question for patients planning a visit. First time patients who are planning to see us should know that there are multiple steps to their visit. Patients will need to fill out our patient intake forms before they can meet with a pharmacist for the first time. Those forms are available at our office or they can be completed in advance by printing the 3 linked forms on this page: https://www.solevowellness.com/appointments/
After the intake forms have been completed, first time patients will get in line to meet with a pharmacist. Patients who have made an appointment online at the link above will not wait in this line, and will meet with one of our expert pharmacists at their scheduled time. These pharmacist consultations could be as short as 5 minutes or as long as 20 minutes. We take them very seriously and it’s a priority for our team to make sure that our patients get their questions answered.
Patients who have already met with a pharmacist will then go to the dispensing area to meet with one of our patient care consultants and select their medicine. Please note that there is a strictly regulated limit to the number of patients who can be in the dispensing area at one time. Both first time patients who have already had their pharmacist consultation and returning patients will be in the same line to get in to the dispensing area. We’d like this to be as efficient as possible to cut down on patient wait times, but we also won’t rush patients out. This means there can sometimes be a wait on busy days.
The Fast Track is designed to help speed things up for experienced patients that know precisely what medical products they need and don’t need to discuss their purchase with a Patient Care Consultant.
Patients that choose to join the Fast Track line review the menu in advance of entering the dispensing area and determine the medical product or products they want to purchase. This allows their order to be assembled prior to the patient entering the dispensing area to complete the transaction. Please note that due to ongoing sales, patients need to also determine an appropriate back-up selection for each item on their list. If necessary due to an item selling out, the Fast Track cashier will use any back-up selections to complete the order. If no back-up item is indicated, the order will only be filled with products that are available in stock.
We welcome all patients with valid medical marijuana ID cards or caregivers with valid caregiver certifications to visit our dispensary. We understand that some of our patients have friends and family members that they’d like to bring, but we’d ask that you leave them at home for any situation that is not an emergency. If you do require a friend or family member’s assistance for transportation, please find a seat in our training room to the left of our front desk.
This policy is both because we want to be fully compliant with state laws and because seating in the waiting room can become tight on busy days.
We accept cash, check, and debit cards with a PIN. Our registers can function as mini ATMs for our patients, so the debit cards can be used to take out the appropriate amount of money to pay for the medicine. If you have a credit card that has an associated PIN, we can accept that too.
PIN transactions have a fee of $3.25 for processing.
You won’t be able to meet with one of our pharmacists until the day of your “issued date” on your PA medical marijuana ID card.
Think of the pharmacists as certified planners who work with our patients to develop individualized care plans and Patient Care Consultants as highly educated medical marijuana expert who advise on, and execute the final purchase in the dispensing area. Unlike Patient Care Consultants, pharmacists do not have access to the dispensing area where medical products are sold.
First time patients are required to meet with a pharmacist before purchasing medical products from Solevo Wellness. Our staff pharmacists are highly trained and are licensed by the state. After this initial consultation where an individualized treatment plan is developed, patients are no longer required to meet with our pharmacists.
The objective is for our group of experts to function as a team equipped to best help patients with their specific situations.
All first-time patients need to arrive with enough time so that their initial consultation begins at least 45 minutes prior to closing time. This will allow enough time for a thorough conversation with one of our staff pharmacists and will leave enough time to visit the dispensing area with one of our Patient Care Consultants.
Returning patients should plan to be at the dispensary at least 30 minutes prior to closing time. There is a detailed process that our team follows to maintain accurate records and stay in compliance with all state regulations. This means that even the Fast Track checkout process isn't as simple as a normal retail transaction. On especially busy days with a long wait, returning patients should plan to arrive as much as 60 minutes before closing. We will update estimated waiting times on our menu.
As additional local dispensaries open we believe that we'll see wait times come down.
PA dispensaries and suppliers are working to improve the regular flow of medicine. We are working to bring additional grower / suppliers on board as fast as possible and in the short term are always looking for deliveries we can bring in from our current grower. When shipments are scheduled, they always need to go to testing as a final phase so all strains can be approved and labeled. Sometimes a certain strain may not pass, which can change our delivery date and amount of medicine we are receiving. In short, we don’t always know but we are always working to get as much as we can for our patients. Once we have confirmed inventory, we will update the menu on our site (https://www.solevowellness.com/menu/).
Please check the menu! (https://www.solevowellness.com/menu/).
A pen is comprised of both a battery and a cartridge. In other words:
Cartridge + Battery = Pen
Under the pens & cartridges section of our menu, anything already listed with a battery is a pen. If a battery is not listed with the product, the cartridge is sold by itself. In this case, an additional battery would need to be purchased, and we have a selection of batteries available for purchase at our dispensary.
Currently, the state is experiencing a lack of high CBD medicine due to the Growers/Processors not being ready for the high demand.
CBD is a cannabinoid found in the marijuana plant which is not psychoactive, but has many medicinal benefits that help relieve pain, inflammation, seizures, anxiety, etc.
There are specific strains that have higher CBD percentages such as ACDC, Harlequin, and a few others. These strains are not the easiest plants to grow, and take some time to fully mature allowing higher CBD values. Many of the Growers/Processors wanted to give our patients a wide variety of strains, and tastes, and did not foresee such a large population of patients solely looking for CBD-rich products. At this time, they are doing their best to assess the situation, and change their plan of action into producing more CBD-rich products for our patients. We will, in the future, see ratios such as 4:1, 10:1, and possibly 20:1 (CBD:THC).
At this point, we are expecting to see more tinctures and other medical products with high CBD concentrations available late summer 2018.
The initial percentages that were listed on the menu were the highest end of the range in terms of the cannabinoid content in each medical product. The most prominent cannabinoids are THC and CBD. However, each specific batch of medicine will have a differing precise level of cannabinoids based on the value that is tested. That precise amount is what shows up on the label, which is often different from the highest end of the range that was listed on the menu.
It was getting a little confusing to have different cannabinoid content percentages on the menu vs. the labels, so we've taken those percentages of the menu. It’s best to look at label of the medicine before finalizing your selection to make sure your questions are answered. I'd also be prepared to see this vary slightly from time to time, depending on the specific tested value of each batch.
Different strains of cannabis have unique oils. These oils are called terpenes and they each have their own distinctive smell like pine, berry, mint, or citrus. Terpenes are also believed to have different effects on the body. Limonene, for example, is known to elevate mood, while myrcene causes sleepiness.
There are over 100 different terpenes that have been identified in the cannabis plant.
Rick Simpson was working as an engineer in a Canadian hospital when he fell ill from working around dangerous materials, and was ultimately diagnosed with cancer.
He developed an oil made from cannabis to help with his treatment and he saw positive results. “RSO” refers to this type of oil. It typically has both THC and CBD cannabinoids with a higher concentration of THC.
Shatter is a type of marijuana concentrate. Like other concentrates, shatter is an extract made from the cannabis plant that has a high concentration of cannabinoids. When it is warm, shatter has a consistency similar to honey. When it is cold, it has a consistency similar to glass and if dropped or tapped, will "shatter" like glass.
Medicinal marijuana is delivered to the bloodstream using inhalation, oral, and topical methods of administration. You can read more about these delivery methods here: https://www.solevowellness.com/medical-marijuana-info/pa-medical-marijuana/
If you have a leaky or otherwise malfunctioning medical product with remaining medicine in it, please bring the product back to our dispensary at your earliest convenience so that our team can issue an exchange or refund. We can then inform the specific grower of their leaky or faulty product.
Pennsylvania has identified 21 qualifying conditions for patients to have access to medical marijuana. You can read more about those conditions at https://www.solevowellness.com/medical-marijuana-info/pa-medical-marijuana/ or at https://www.solevowellness.com/medical-marijuana-info/approved-medical-conditions/.
At this point, there are no insurers that cover medical marijuana under their programs.
We admit it: connecting with us by phone is a challenge to say the least. We can get a couple hundred calls a day and it's been hard to keep up with the call volume. For now, the best way to get in touch with us is to send us a message through our Facebook page or email us at info@solevowellness.com. We have a team of people who help monitor the Facebook inbox during business hours and that is typically the fastest way to communicate with us. Just hit the blue "Send Message" button to start the conversation.